Drift pricing, features and alternatives
Drift is not a product to buy. On March 6, 2026, Clari and Salesloft announced a gradual sunset of Drift, closed it to new customers, and signed an exclusive agreement to refer existing Drift customers to 1mind as the successor. Drift was always sold by custom quote, so the only pricing question left is an exit question. This page is written for current customers planning a replacement.
The short answer
Buy Drift if you hold a legacy contract and a short bridge renewal buys you migration time, which is the only remaining case. Salesloft no longer quotes Drift to new buyers, and coverage of the sunset describes a product with no active development, so a renewal is a scheduling device rather than a purchase.
Skip it if you are shopping for a chat tool to adopt, which covers every new buyer. Compare Qualified if conversation was the pipeline source, or Chili Piper and Default if what you wanted was a faster route from a form to a booked meeting.
Where Drift fits
Drift fits exactly one buyer now: a company that already has it. The product ran live chat and conversational qualification on B2B websites, with bots asking qualifying questions and routing high-intent visitors to the rep who owned the account. Salesloft acquired it in February 2024 and merged with Clari in December 2025. On March 6, 2026, Clari and Salesloft announced the gradual sunset and named 1mind as the exclusive successor for existing customers. If you are reading this with a purchase order open, the answer is no, and the rest of the page is a migration plan.
The word doing the work in that announcement is gradual. No hard end-of-life date has been published, which makes your access end date a contractual fact rather than a public one, and the only people who hold it are your Salesloft account team. Get it in writing before you plan anything else, because a migration with an unknown deadline gets scheduled around other work and then gets done in a panic. Ask in the same email whether short-term renewals are still available and on what terms: three or six months of bridge is often cheaper than compressing a replacement project into one quarter.
Security belongs in the migration plan rather than in a footnote. In August 2025, attackers used stolen Drift OAuth tokens to export data from hundreds of Salesforce environments, and Salesforce disabled the Drift app and left it disabled when other Salesloft integrations were restored. If Drift is still connected to anything you own, treat those tokens as live until somebody proves they are not: revoke them, review connected app access, and check which scopes were granted to whom. Our vendor security review checklist is the version of that work you can hand to an admin with a deadline on it.
Choosing a replacement means deciding what Drift was doing for you in practice, because the obvious candidates solve different problems. If chat was the pipeline source and reps lived in it, the closest thing to a straight swap is Qualified, and our Qualified against Drift comparison is the head to head buyers ask for most. If chat was mostly a faster path from a form to a booked meeting, you want a router rather than a conversational layer, which is the ground Chili Piper and Default cover. 1mind, the named successor, is built around AI video presenters rather than text chat, so evaluate it on its own merits instead of treating the referral as a category match.
Whatever you pick, the license is the small number. The expensive part is rebuilding qualification questions, account matching and owner routing, including the rules nobody wrote down: what happens to a job seeker, to an existing customer, to a visitor whose owner is offline at 9pm. Export that logic while you still have a live tenant, because it is the one artefact no vendor hands you on the way out. Our lead routing rules template gives you somewhere to put it, and a written rule set is also the only fair way to score two replacement vendors against the same requirement.
Drift sits in our lead routing software directory because routing, not chat, is where most teams feel its absence, and the wider shortlist for inbound capture overlaps with sales engagement software. The full set of substitutes we track is on the Drift alternatives page.
Drift pricing
There is no Drift rate to report and there will not be another one. Drift was always sold by custom quote, typically scaled on traffic or conversation volume, chat seats and feature scope. Our September 2026 check found no published figure and no quote path for new buyers: Salesloft no longer quotes the product, and the sunset was documented in public migration coverage, including write-ups from Docket and Warmly, rather than on a vendor pricing page. For existing customers, the pricing conversation has turned into an exit conversation, and it has a different checklist.
Six things decide what a legacy Drift contract costs you from here, and only the first one looks like pricing.
- Your access end date. The sunset was announced as gradual with no public end-of-life date, so your date is whatever your contract and your account team say it is. Every other item on this list depends on knowing it.
- Whether renewals are still offered to you at all, and for how long. A bridge renewal is a migration tool, so price it against the cost of running the replacement project at double speed.
- The term on offer. Twelve months on a product with no roadmap is a different proposition from three months, and the difference is not the monthly rate.
- What you can export and in what format. Conversations, playbooks and routing rules are three separate exports, and the one teams forget to ask for is the rules.
- What 1mind offers Drift customers who move, and whether the referral obliges you to anything. Salesloft named it the exclusive successor, which is a referral rather than a requirement.
- The replacement build. Rebuilding qualification and routing in a new tool usually costs more than the new license, and it lands in the same budget year as the renewal you are negotiating.
Drift pricing is no longer a comparison exercise, so put the effort into the exit instead. Get four things in writing from Salesloft: the access end date, whether a short renewal is available, the full export list with formats, and confirmation that your side has revoked every OAuth token and connected app. Then budget the replacement as a project rather than a license swap. Our SaaS contract negotiation checklist covers the clause-level version of that conversation, and how we review software sets out what we verify on a page like this one and what we do not.
What Drift gives up
You give up a roadmap, which is the point of the announcement rather than a side effect of it. Coverage of the sunset describes a product that no longer has active development, so every gap Drift has today is a permanent gap. That should change how you treat open support tickets and outstanding feature requests: close them out in your own planning instead of waiting on a release that is not coming.
You give up a known deadline. A gradual sunset with no published end-of-life date means you are planning against a date you have to request, and requesting it twice is reasonable. Once you have it, put it in the project plan as a hard constraint rather than an assumption, and work backwards from it to the week you have to stop configuring Drift and start configuring something else.
You give up the Salesforce integration some teams built the whole flow on. Salesforce disabled the Drift app after the August 2025 OAuth token breach and did not re-enable it when other Salesloft integrations came back. If your chat-to-CRM handoff depended on that app, it is already broken or already being done by hand, and the manual version is a cost you are paying every week without it appearing on an invoice.
You give up a like-for-like successor. 1mind is the named referral partner and is built around AI video presenters rather than text chat, so some Drift playbooks have no equivalent there. Map your real workflows to specific features in whatever you evaluate, and be willing to conclude that two products replace one.
You give up the configuration you paid for twice: once to build and once to rebuild. Qualification logic, account and owner matching, and the fallbacks for an offline owner are the parts that took months to get right, and they are not in any export offered by default. Write them down from the live tenant while one still exists, then use the written version as the requirement document for the replacement rather than as a memory test.
How Drift compares
Nobody is picking between these five on features, because one of them is being switched off. The real question is which inbound pattern you were running. Chat-led inbound, where a visitor is qualified inside a conversation, is Qualified's ground and the closest thing to a straight swap. Form-first routing, where the form stays and the speed comes from instant matching and scheduling, is what Chili Piper, Default and RevenueHero sell, and it is cheaper to run because there is no conversation design to maintain. The price column shows how far apart those two models sit commercially: Qualified publishes nothing at all, Chili Piper publishes $15,000 a year for Routing and Scheduling and $42,000 a year for Experiences, and RevenueHero sells a $79 a month platform fee plus a per-user rate. Default's figures appear because the vendor publishes them, but we have not independently verified them, so read them as a shape rather than a quote, and our Default against Qualified comparison runs the two patterns against each other directly. Read the last column before the price column: all four live options break somewhere, and the only question that matters is whether each one breaks where your inbound happens.
| Tool | Best for | Price | Where it breaks |
|---|---|---|---|
| Drift | Current customers planning an exit, and nobody else | Custom quote; closed to new customers since March 2026 | Sunset with no published end date, and the Salesforce app has stayed disabled since the August 2025 token breach |
| Qualified | Chat-led inbound where reps work the conversation live | Custom quote; no published rate | Quote-only, and chat-led inbound needs enough traffic and staffed hours to pay back |
| Chili Piper | Form-first routing and instant scheduling at volume | $15,000/yr Routing & Scheduling; $42,000/yr Experiences; ChiliCal $12/user/mo | Annual platform pricing sets a high floor, so a small inbound team pays most per meeting booked |
| Default | Forms, routing and scheduling owned in one workflow | $15,000/yr Growth; $36,000/yr Scale (published, not independently verified) | Figures are unverified here, and a platform fee model does not scale down for a small team |
| RevenueHero | Inbound routing at a lower entry price | $79/mo platform plus $25 to $35/user/mo (yearly) | Add-ons are priced separately, and it is a router rather than a conversational layer |
What to test in a Drift replacement trial
There is nothing left to trial in Drift, so this is a plan for evaluating what comes after it. Run every step against your own last full quarter of Drift data, because that quarter is the only benchmark your finance team will accept for a replacement business case.
- Pull your Drift baseline first: conversations, qualified conversations and meetings booked for the last full quarter, broken out by page. Without that number, any replacement looks like an improvement.
- Export the qualification and routing rules, not the transcripts. List every branch, including the ones for job seekers, existing customers and visitors whose owner is offline, then treat that list as the requirement document both vendors are scored against.
- Pilot the replacement on your two highest-intent pages, usually pricing and demo, rather than site-wide. A narrow pilot produces a comparable conversion number in two weeks; a site-wide one produces an argument.
- Time the rebuild and write the hours down. The licence is quotable and the configuration is not, and the configuration is the number that decides which quarter the project lands in.
- Test account and owner matching against your real CRM, including duplicate accounts and records with no owner. This is where chat and routing tools diverge most and where demos are least representative.
- Settle the 1mind question explicitly rather than by default. Ask what it offers Drift customers who move, confirm the referral obliges you to nothing, and check which of your playbooks have no equivalent in an AI video presenter format.
- Close the security loop in the same fortnight: revoke remaining Drift OAuth tokens, review connected app access in Salesforce, and get written confirmation of the access end date so the pilot has a real deadline behind it.
Drift questions buyers ask
What is Drift used for?
Drift is used for live chat and conversational qualification on B2B websites, routing high-intent visitors to the right rep.
Who owns Drift?
Salesloft acquired Drift in February 2024. Salesloft merged with Clari in December 2025 and now operates under the Salesloft name.
Is Drift being discontinued?
Yes. On March 6, 2026, Clari + Salesloft announced a gradual sunset of Drift and an exclusive agreement to refer existing Drift customers to 1mind. Confirm your own end date with your account team.
What happened in the Drift security breach?
In August 2025, attackers used stolen OAuth tokens from the Drift integration to export data from hundreds of Salesforce environments. Salesforce disabled the Drift app and did not re-enable it when other Salesloft integrations came back.
What are the best Drift alternatives?
Qualified is the main chat-led alternative. Chili Piper and Default fit teams that prefer form-first routing and instant scheduling. 1mind is the successor Salesloft recommends to Drift customers.
What happened to the company Drift?
Salesloft acquired Drift in February 2024, and Salesloft merged with Clari in December 2025. On March 6, 2026, Clari and Salesloft announced a gradual sunset of the Drift product and an exclusive agreement to refer existing Drift customers to 1mind. Drift is closed to new customers.